Customised Training Programs

At Thinline Consulting, we believe that one-size-fits-all solutions rarely deliver lasting impact. That’s why we design customized training programs tailored to the unique goals, challenges, and culture of each organization. Our programs are developed after a thorough assessment of your business needs and employee skill gaps, ensuring that every session is practical, relevant, and results-driven.

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  • Leadership & Management: Strategy execution, high-performance teams
  • Customer Experience (CX): Frontline to executive-level certifications
  • Personal Excellence: Communication, problem-solving, sales mastery
  • Team Building: Competitive mindset expeditions (e.g., Super Pride)
  • Retail & Marketing: Digital strategy, sales forecasting, market intelligence
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Comprehensive Training Solutions

Personal Excellence

  • Communication Skills
  • Presentation Skills
  • Strategic Problem Solving & Decision Making
  • Time & Stress Management
  • Conflict Resolution Skills
  • Negotiation to Win
  • Enhancing Supervisory Skills
  • Interviewing Skills
  • Sales Xpress (Selling Skills)
  • Build Your Confidence
  • Train The Trainer

Team Building Interventions

  • Team Raiders
  • Team Fighters (Team Building Skills)
  • VR1
  • Super Pride

Know Thyself (Training & Consulting)

  • IQ – Intelligence Quotient
  • EQ – Emotional Quotient
  • SQ – Spiritual Quotient

Annual Conferences / Away Days

  • Event Management
  • Ice Breakers & Energizers
  • Motivational Team Building Activities
  • Action Filled Programs

Customer Experience Management

Core Trainings for Front Line Staff (Level 1)
  • The Fundamentals of Customer Services
  • Developing Customer Trust & Rapport
  • Customer – The BOSS
  • Owning Customer Complaints (Complaint Handling)
  • Effective First Impression
  • Effective Tele Sales Skills
  • Tele-Marketing Skills
  • Customer Care Rep – Attitude, Attire & Appearance
  • Keeping Customer Promises
  • Telephonic Skills
  • Handling Difficult Customers
  • Empathy & Customer Care
  • Listening Skills
Advance Trainings for Team Leaders & Managers (Level 2)
  • Customer Retention Skills
  • Creating Customer Loyalty
  • Customer Care – Business Ethics
  • Customer Feedback Management
  • Communication – Email & Social Media
  • Writing Skills (Customer Services in Black & White)
  • The Personal Touch
  • Managing – Meeting – Exceeding Customer Expectations
  • First Contact Resolution
  • Creating an Edge – Superior Customer Services
  • Selling Through Customer Services (CS for Sales)