June 8, 2017

Seven Steps for Effective Problem Solving in the Workplace

Here are seven-steps for an effective problem-solving process. 1. Identify the issues. Be clear about what the problem is. Remember that different people might have different views of what the issues are. Separate the listing of issues from the identification of interests (that’s the next step!). 2. Understand everyone’s interests. This is a critical step […]

February 19, 2015

How to improve communication skills

Communications – the ability to share and exchange ideas and thoughts – consist of a wide range of skills. You cannot be a good communicator just by being a better speaker, or just by being a good listener. Here are some of the main areas to consider : Know what you are talking about: A […]

EQ-IQ-SQ, Personal Excellence