The programs are built through the support of a dynamic team of Key Account Consultants, Business Analyst, Research Associates and Facilitators.
Customized Training Solutions
- 1Personal Excellence Programs
- Communication Skills
- Presentation Skills
- Strategic Problem Solving & Decision Making
- Time & Stress Management
- Conflict Resolution Skills
- Negotiation to Win
- Enhancing Supervisory Skills
- Interviewing Skills
- Sales Xpress (Selling Skills)
- Build your Confidence
- Train The Trainer
- 2Customer Experience Management (CXM) (Level 1)
Core Trainings for Front Line Staff (Level 1)
- The fundamentals of Customer Services
- Developing Customer Trust & Rapport
- Customer – The BOSS
- Owning Customer Complaints (Complaint Handling)
- Effective First Impression
- Effective Tele Sales Skills
- Tele-Marketing Skills
- Customer Care Rep – Attitude, Attire & Appearance
- Keeping Customer Promises
- Telephonic Skills
- Handling Difficult Customers
- Empathy & Customer Care
- Listening Skills
Advance Trainings for Team Leaders & Managers (Level 2)
- Customer Retention Skills
- Creating Customer Loyalty
- Customer Care – Business Ethics
- Customer Feedback management
- Communication –Email & Social Media
- Writing skills (Customer Services in Black & White)
- The Personal Touch
- Managing – Meeting – Exceeding Customer Expectations
- First Contact Resolution
- Creating an Edge – Superior Customer Services
- Selling Through Customer Services ( CS for Sales)
- 3Team Building Interventions
- Team Raiders
- Team Fighters (Team Building Skills)
- VR1
- Super Pride
- 4Know Thyself (IQ, EQ, SQ)
- IQ – Intelligence Quotient
- EQ – Emotional Quotient
- SQ – Spiritual Quotient
- 5Corporate Health Care Trainings
- 6Annual Conferences / Away days
- Event Management
- Ice breakers & Energizers
- Motivational Team Building Activities
- Action Filled Programs
- 7Resource Mobilization & Consultancy