Core Trainings for Front Line Staff (Level 1)

The fundamentals of Customer Services

• Developing Customer Trust & Rapport
• Customer – The BOSS
• Owning Customer Complaints (Complaint Handling)
• Effective First Impression
• Effective Tele Sales Skills
• Tele-Marketing Skills
• Customer Care Rep – Attitude, Attire & Appearance
• Keeping Customer Promises
• Telephonic Skills
• Handling Difficult Customers
• Empathy & Customer Care
• Listening Skills